According to Gartner, 85% of customer interactions with brands will happen without ever interacting with a person by 2020. A lot of these interactions will occur in your established digital platforms but how ready are you for the conversational interface revolution?
Conversational interfaces are a category of technology that allows people to engage with companies using natural language via chatbots or voice assistants that that become more predictive over time using machine learning.
Chatbots will be responsible for cost savings of over $8 billion annually by 2022, up from $20 million in 2017.
Introducing new customer touch-points that are powered by new technologies can make it hard to know where to start. This short slideshow is meant to be a guide to help you think about the fundamental questions to ask when getting started with conversational AI and some of the challenges you might face along the way.